![]() ![]() Goods must be returned in their original condition with all packaging and documentation. If an item purchased from CamdenTools is shipped out of the UK and then develops a fault, it is the customers responsibility to ensure the item is safely shipped back to the UK customer service address for CamdenTools to then arrange collection from that address for any repairs/replacements under a valid manufacturer's warranty. CamdenTools is responsible for paying shipment costs except when items have been shipped outside of the UK after being delivered to the UK customer service address. We will then advise you of the next course of action which will vary depending on the Manufacturer of the product purchased and that Manufacturers Warranty and Returns policy. If an item purchased from CamdenTools is then shipped out of the UK and develops a fault, it is the customers responsibility to ensure the item is safely shipped back to CamdenTools customer services address for CamdenTools to then arrange collection from that address for any repairs/replacements under a valid manufacturer's warranty.ฤก5.2 If any Goods you have purchased develop faults within 28 days after the date you have received them, you should contact CamdenTools. Please be aware that Goods may be inspected on arrival at port for customs purposes and CamdenTools cannot guarantee that the packaging of your Goods will be free of signs of tampering. As the purchaser of the Goods, you will also be the importer on record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. CamdenTools is not responsible for these charges and we undertake to make no calculations or estimates in this regard. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.If Goods are being ordered from outside CamdenTools's country of residence, import duties and taxes may be incurred once your Goods reach their destination. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. ![]() We'll notify you via e-mail of your refund once we've received and processed the returned item. ![]() If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. ![]()
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